NUNEATON AUTO ASSIST
PRIVACY POLICY
Last updated: 3 November 2026
1. Who We Are
Nuneaton Auto Assist provides vehicle recovery, auction collection and vehicle transport services from Nuneaton, Warwickshire, United Kingdom.
For enquiries about this Privacy Policy or your personal information, contact us using the details below.
2. Information We Collect
We may collect your name, telephone number, email address, collection and delivery addresses, and information you provide when requesting a quote or booking a service.
We may also record vehicle registration numbers, makes, models, vehicle condition, recovery instructions, job details, quotes, invoices and payment records.
During vehicle collection and delivery, we may take photographs to document the vehicle's condition. These photographs may contain registration numbers, locations or other personal information.
3. How We Collect Information
We receive information through telephone calls, email, WhatsApp Business, customer enquiries and recovery or transport bookings.
We also record relevant information in our Recovery Manager system when preparing quotes, arranging collections, managing jobs and issuing invoices.
4. How We Use Your Information
We use customer information to respond to enquiries, prepare quotes, arrange vehicle recovery and transport, communicate about bookings, document vehicle condition, issue invoices, maintain business records and resolve disputes.
We may also process information where necessary to comply with legal obligations or establish, exercise or defend legal claims.
5. Lawful Bases for Processing
Depending on the circumstances, we process personal information because it is necessary to take steps before entering into a contract, perform a contract, comply with legal obligations or pursue legitimate business interests.
Our legitimate interests may include maintaining accurate job records, protecting vehicles in our care, preventing disputes and operating our services securely. Where consent is legally required, we will seek it.
6. Vehicle Photographs
We may photograph vehicles during collection and delivery to record their condition and support accurate job records.
Photographs are used for service administration, evidence of vehicle condition and handling enquiries or disputes. We do not publish customer vehicle photographs for advertising without an appropriate lawful basis.
Planned Customer Recovery Tracking
We are developing a customer tracking feature that may allow customers to follow our recovery truck during an arranged recovery or transport booking.
Once introduced, tracking links may be sent by WhatsApp, SMS or email. The tracking page may display the recovery truck's location and journey progress.
We intend to provide temporary, job-specific access rather than permanent access to the vehicle's location. Anyone who receives an active tracking link may be able to view the information it displays.
This feature is not currently available. We will review this Privacy Policy when customer tracking is introduced and confirm how location information is processed, shared and retained.
7. Where Information Is Stored
Customer and job information may be stored in our Recovery Manager system hosted on a Contabo virtual private server (VPS).
Copies or backups may also be held on our computers or through cloud storage services. Relevant communications may remain in our business email and WhatsApp Business accounts.
We take reasonable steps to protect personal information against unauthorised access, loss and misuse.
8. Sharing Your Information
We do not sell customer personal information.
We may share relevant information with hosting, backup, email, messaging, payment or other service providers where necessary to operate our business.
We may also disclose information where required by law, or where necessary to protect our legal rights. We aim to share only information reasonably necessary for the relevant purpose.
9. International Data Transfers
Some technology providers we use may process or store information outside the United Kingdom.
Where UK data protection law requires safeguards for international transfers, we will rely on an appropriate transfer mechanism or other applicable legal protection.
10. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including service administration, accounting, legal obligations and handling potential disputes.
Different categories of records may be retained for different periods. We review information and remove it when it is no longer required, subject to applicable legal requirements.
11. Your Data Protection Rights
Under UK data protection law, you may have rights to access your personal information, request corrections, request erasure, restrict or object to certain processing, and request data portability where applicable.
These rights are subject to legal conditions and exceptions. To make a request, contact us using the details below.
You can also raise a concern with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
12. Website Cookies
Our public website does not currently have Google Analytics, Facebook Pixel or similar advertising tracking scripts identified in its application source code.
Essential technical cookies or other storage technologies may still be used by infrastructure or third-party services. Please refer to our Cookie Policy for further information.
13. Changes to This Policy
We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page.
CONTACT US ABOUT YOUR DATA
Nuneaton Auto Assist
Nuneaton, Warwickshire, United Kingdom
Telephone: 07309 009985